Insights & Strategies for Digital Agencies
Expert advice on project management, billing, and client communication to help your agency run smoothly.
You're so busy as an agency doing the work for your clients—making sure the designs are the best they can be, the code is the best it can be, the process and efficiency throughout delivering projects is where your main focus is. And then invoicing becomes this afterthought that creates unnecessary friction.
Manual invoicing leads to missed payments and too much admin work. On the brighter side, we now have tools like HandL.
This article is part of the From Click to Client series, exploring how smart operational systems create client retention, not just revenue.
Most agencies think about scaling in terms of new business, team hires, or delivery workflows. But billing? It’s often treated as an afterthought—until the gaps start costing real money.
This article is part of the "From Click to Client" series—exploring how smart operational systems improve client retention.
Milestone billing is the smarter way for Australian agencies to get paid faster, more fairly, and with less admin. Instead of waiting months for lump-sum payments or chasing overdue invoices, break your projects into clear phases, assign fees to each, and automate invoice triggers using billing software built for agencies.
Milestone billing is often praised as the answer, bringing structure to payments and ensuring businesses get paid progressively.
This article is part of the From Click to Client series—exploring how smart operational systems improve client relationships.
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